This basic course is intended for existing Impact-Driven Service clients who want an initial broad overview or a refresher on previous customer training in order to begin to utilize the Fault Detection and Diagnostic (FDD) Analytics platform, to monitor, troubleshoot, manage, and review results and reports for their facilities.
2 Hours, In-Person Classroom
Course Fee: $198
The following list of dates are include the availability of this course through May 2023. Please select the appropriate course date from the list below when registering online.
Note: This class is taught at LONG Building Technologies, there are no online options available at the time. To ensure the healthy and safety of all, please read over our safety practices here before you arrive.
This course is similar to the Initial Customer Training often provided alongside the Onboarding Turnover Process for LONG’s Impact-Driven Controls Service. It is most appropriate as either a refresher for those that attended the initial one-on-one training, or for new facility staff or those that were not able to attend.
This course will broadly introduce the student to the Clockworks FDD (Analytics) Platform and provide a general overview of all functionalities. The student will learn how to access both the Dashboard Portal as well as the Traditional Diagnostic and Task Management Interface via a web browser. They will learn to navigate through a selection of general dashboards and reports to compare or prioritize buildings and equipment for the largest impacts to Comfort, Energy, and Maintenance. The student will also learn how to view specific faults, create and manage tasks, and request support through the Traditional Interface.
Upon completion of this course, the student will be able to:
Upon the completion of this course students will have a basic understanding of the Clockworks Platform that LONG utilizes through the Impact-Driven Service, and understand the broad range of features available for them to use alongside LONG’s service to make the program even more effective.