Customer Care
Creating long-term partnerships and customized mechanical service programs with our customers is the cornerstone of our mechanical service team. We listen to your unique needs and respond with a solution tailored to meet those exact needs.
We deliver support, maintenance, repair, upgrades and retrofits of all HVAC equipment and control systems throughout Alaska, Colorado, Montana, Oregon, Washington and Wyoming, 24 hours a day, 365 days a year.
Scheduled Service
Preventive maintenance is one of the best ways to keep your building systems running at peak performance while limiting the likelihood and impact of mechanical breakdown.
Our scheduled service program is customer-focused and fully tailored to meet the needs of your facility – ensuring you a one-of-a-kind program and ongoing support.
Enhanced Services Program
Let’s face it,
We believe in building trust and bringing you value for every dollar you spend. Our proven Enhanced Services Program does just that, providing all of the benefits of a
Repair & Replacement
Mechanical breakdown interrupts your daily operations and has a huge impact on your bottom line. Our skilled team works quickly to provide you with repair and replacement options, on all brands of HVAC equipment, so you can choose the best option to keep your system running smoothly.
Emergency Service
Our primary goal is to keep your building systems functional at all times, completely avoiding the need for emergency service. However, should you need it, you can count on us 24/7/365.
LONGView ™
It’s easy to identify the needs of your building today, but what about your plans for the future? When will your equipment need updated? How can energy efficiency measures improve your bottom line? How do you work updates and energy improvements into your financial plans? LONGView is our exclusive platform designed to answer these questions.
Through LONGView, we help keep your system relevant and meet your goals for the future using decades of industry expertise coupled with a proactive budgeting process. No matter what the goals are for your building, LONG is dedicated to making them a reality.
Training
Our Mechanical Solutions teams is dedicated to on-going training and education to stay sharp and up-to-date on the latest advances in building technology and mechanical service. In addition to regular manufacturer training, our team is receiving continuing education in:
- 10 and 30 Hour OSHA
- Arc Flash
- Defensive Driving
- Fall Protection
- CPR/AED/First Aid
Our Clients Speak Out
“Long has skilled specialists who can address specific critical issues with each part of our system. The depth of their team helps to keep our systems running efficiently. I expect that as we continue to work together, that we will be able to make our systems run even better and more efficiently.”
Wayne M. Robinson
Central Wyoming College
“LONG has been a positive and outstanding business partner in every way possible -- I look forward to maintaining our partnership for years to come.”
Steve Hoyt
Mountain States Employers Council
"The new web-based system provided by LONG was also able to integrate with the existing proprietary control system and with the new BACnet interface provided with the chillers in the central chiller plant..”
Jerry Phillips
Director of Facilities
“You have been proactive and very professional and I appreciate your work and the dedication of the whole team. I am so glad I chose LONG!!!!”
Gretchen Rickard
AK Cargo Port
Markets
LONG is proud to specialize in a wide range of markets. We take the time to understand your industry and individual needs to deliver high-performance results, no matter the facility.
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Education
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Commercial Office
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Hospital, Healthcare & Pharmaceutical
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Data Center & Telecommunication
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Government, Military & Institutional
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Hospitality & Multi-tenant
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Retail
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Industrial
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Agricultural
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