Advanced Troubleshooting - Using FDD Tools

Course Description:

This advanced course is intended for any controls customer that understands basic controls, trends, and programming and wants to learn more about how data, trends, and Fault Detection & Diagnostics can be utilized to troubleshoot HVAC system problems. This course will build on concepts presented in the KMC, Distech, and Programming classes so that the student can better understand how equipment and components work together in the overall HVAC system. They will learn how to analyze diagnostics, trends, and Sequences of Operation to recognize additional opportunities and formulate an action plan.

Course Duration & Fee:

2 Hours, In-Person Classroom
Course Fee: $198

Course Availability:

The following list of dates are include the availability of this course through May 2023. Please select the appropriate course date from the list below when registering online. 

  • May 4, 9:30AM to 11:30AM

Note: This class is taught at LONG Building Technologies, there are no online options available at the time. To ensure the healthy and safety of all, please read over our safety practices here before you arrive. 


This course will build on the initial basic features and abilities so that the student can better customize the Portal, Dashboards, and Widgets with more in-depth functionality. They will learn how to prioritize energy, comfort, maintenance, and avoided cost savings. Students will practice using the features of the Portal to review and create custom reports. During this class the student will learn how the Fault Detection & Diagnostics act as an additional expert analyzing the building systems and summarizing the results in a meaningful way so that action can be quickly prioritized and implemented to best impact to their business.

Course Prerequisites:

  • Working knowledge of Windows OS
  • Client must have intermediate working knowledge of controls functionality such as
    • Navigating through graphics
    • Selecting drivers and viewing points
    • Basic knowledge reading wire sheets / programming language
    • Setting up trends/histories
    • Viewing alarms
    • Adjusting setpoints, temporary overrides, etc.

Course Objectives:

Upon completion of this course, the student will be able to:

  • Understand how trends, alarms, and fault detection and diagnostics can assist in troubleshooting issues
  • Learn how to get to the root cause of difficult problems through BAS and FDD tools and understanding of building systems and sequences
  • Consider the sequences of operation in evaluating faults, problems, and opportunities
  • See how quickly FDD systems can result in understanding the root problems

What You Will Receive

Upon the completion of this course students will have a deeper understanding and more practice navigating the Traditional Interface for further troubleshooting of diagnostics and utilizing the task management tools to track and complete actions.