Washington, Building Automation, HVAC Service

Avoiding the Effects of Labor Shortages with Impact-Driven Service

The severity of labor shortages is growing across a variety of industries. Many building engineers in the current workforce are aging or retiring. There are not enough individuals with the skills needed to replace them, not to mention the inevitable knowledge gap when replacing people with twenty-five-plus years’ experience. The diversity of energy management systems along with their increasing complexity is also proving to be a challenge for attracting talent or reskilling current professionals in the workforce. These challenges are also affecting facility managers and building owners, as it’s now harder to keep buildings healthy and efficient with less techs to upgrade or service them.

The shrinking labor pool is forcing companies to do more with less. Impact-Driven Service will bridge this gap.

Impact-Driven Service provides real-time data that allows for corrective action to help prioritize repairs and reduce operational expenses, acting like a super-tech evaluating the systems 24 hours a day. Data gathered from the analytics system can unlock powerful insights around comfort, energy savings, maintenance, and repairs. It can maintain equipment based on actual run time and detect pre-failure conditions so that issues can be addressed proactively saving time, money, and avoiding comfort issues. Higher-level strategic operations can be conducted by LONG to effectively manage and support lower-skilled operators remotely.

Benefits extend beyond delivering cost savings and improving energy efficiencies:

  • OpEx - reducing operating expenditures through the delivery of efficiencies
  • Capex - optimizing the available capital through increasing equipment lifecycle and using data to drive and inform capital upgrade decisions
  • Enhancing the Customer Experience- delivering comfortable, healthy indoor environment, increasing the productivity of occupants
  • Allows Building Engineers and Contractors to make better decisions on how, what, and when to maintain equipment. The ongoing coaching of support staff improves the level of knowledge while working alongside LONG
  • Increasing collaboration between LONG and the team. With traditional service support, contractors are working through preset tasks. Impact-Driven Service acts as a forum to share knowledge and allows for discussions and troubleshooting around the actions identified
  • Granularity on the buildings current and historic performance
  • Data allows for LONG to work efficiently, increasing ticket closure rates and decreasing resolution time

With Impact-Driven Service we can avoid the challenges of labor shortages altogether. To be more proactive when it comes to maintaining your building, energy costs, and comfort, request a free quote by clicking the button below.Request a Quote


Melissa is a Sales Manager for our Building Automation team in Seattle, Washington.