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The History of Occupational Safety & Health

Posted on 03-20-2017

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Provided by: Dick Johnson, LONG Service Manager, Casper, WY

The goals of Occupational Safety and Health (OSH) programs include fostering a safe and healthy work environment. OSH may also protect co-workers, family members, employers, customers, and many others who might be affected by the workplace environment. In the United States, the term Occupational Health and Safety is referred to as Occupational Health and Safety and Non-Occupational Safety and includes safety for activities outside of work. In common-law jurisdictions, employees have a common law duty to take reasonable care of the safety of their employees. All organizations have the duty to ensure that employees and any other person who may be affected by the organization’s activities remain safe at all times.

As defined by the World Health Organization, “occupational health deals with all aspects of health and safety in the workplace and has a strong focus on primary prevention of hazards.” Health has been defined as “a state of complete physical, mental, and social well-being and not merely the absence of disease or infirmity.” Occupational Health is a field of healthcare concerned with enabling an individual to undertake their occupation, in the way that causes least harm to their health.

As labor movements arose in response to workers concerns in the wake of industrial revolution, Occupational Safety and Health, research and regulations, in regards to worker’s health, entered consideration as a labor-related issue.

Otto von Bismarck inaugurated the first social insurance legislation in 1883 and the first worker’s compensation law in 1884-the first of their kind in the Western world. Similar acts followed in other countries, partly in response to labor unrest.

 

Workplace Hazards

Although work provides many economic and other benefits, a wide array of workplace hazards also present risks to the health and safety of people in the workplace. These include, but are not limited to, “chemicals, biological agents, physical factors, adverse ergonomic conditions, allergens, a complex network of safety risks,” and a broad range of psychosocial risk factors. Personal protective Equipment can help against many of these hazards.

Physical hazards affect many people in the workplace. Occupational hearing loss is the most common work-related injury in the United States, with 22 million workers exposed to hazardous noise levels at work and an estimated $242 million spent annually on worker’s compensation for hearing loss disability.

Falls are also a common cause of occupational injuries and fatalities, especially in construction, extraction, transportation, healthcare, and building cleaning and maintenance. Machines have moving parts, sharp edges, hot surfaces and other hazards with the potential to crush, burn, cut, shear, stab or otherwise strike or wound workers if used unsafely.

Biological hazards (biohazards) include infectious microorganisms such as viruses and toxins produced by those organisms such as anthrax. Biohazards affect workers in many industries; influenza, for example, affects a broad population of workers. Outdoor workers, including farmers, landscapers, and construction workers, risk exposure to numerous biohazards, including animal bites and stings, poisonous plants, and disease transmitted through animals such as West Nile virus and Lyme disease. Health Care workers, including veterinary health workers, risk exposure to blood-borne pathogens and various infectious diseases.

Dangerous chemicals can pose a chemical hazard in the workplace. The are many classifications of hazardous chemicals, including neurotoxins, immune agents, dermatologic agents, carcinogens, reproductive toxins, systemic toxins, asthmagens, pneumoconiotic agents, and sensitizers.

Psychosocial hazards include risks to the mental and emotional well-being of workers, such as feelings of job insecurity, long work hours, and poor work-life balance.

By Industry

Specific occupational safety and health risk factors vary depending on the specific sector and industry. Construction workers might be particularly at risk of falls, for instance, whereas fisherman might be particularly at risk to drowning. The United States Bureau of Labor Statistics identifies the fishing, aviation, lumber, construction, metalworking, agriculture, mining, and transportation industries as among some of the more dangerous for workers.

Similarly, psychosocial risk such as workplace violence are more pronounced for certain occupational groups such as health care employees, police, correctional officers and teachers.

 

Construction

Construction is one of the most dangerous occupations in the world, incurring more occupational fatalities than any other sector. In 2009, the fatal occupational injury rate among construction workers in the U.S. was nearly three times that for all other workers. Falls are the most common cause of fatal and non-fatal injuries among construction workers. Proper safety equipment, such as, harnesses, guardrails, and procedures such as securing ladders and inspecting scaffolding can curtail the risk of falls. Due to the fact that accidents may have disastrous consequences for employees as well as organizations, it is of utmost importance to ensure health and safety of workers in the construction industry.

 

Agriculture

Agriculture workers are often at risk of work-related injuries, lung disease, noise-related hearing loss, skin disease, as well as certain cancers related to chemical use or prolonged sun exposure. on farms, injuries frequently involve the use of agricultural machinery. The most common cause of fatal agricultural injuries in the United States is tractor rollovers. Pesticides and other chemicals used in farming can also be hazardous to worker’s health. As an industry in which families, including children, commonly work alongside their families, agriculture is a common source of occupational injuries and illnesses among younger workers.

 

Mining and Oil & Gas Extraction

According to data from the 2010 NHIS-OHS, workers employed in mining and oil extraction industries had a high rate of exposure to potentially harmful work organization characteristics and hazardous chemicals. Many of these workers worked long hours. 50% worked over 48 hours a week and 25% more than 60 hours a week. About two thirds were frequently exposed to vapors, gas, dust, or fumes at work.

 

Healthcare

Healthcare workers are exposed to many hazards that can adversely affect their health and well-being. Long hours, changing shifts, physically demanding tasks, violence, and exposures to infectious diseases and harmful chemicals are examples of hazards that put these workers at risk for illness or injuries. According to the Bureau of Labor, U.S. hospitals recorded 253,700 work-related injuries and illnesses in 2011, which is 6.8 work-related injuries and illnesses for every 100 full-time employees. The injury and illness rate of hospitals is higher than the rates in construction and manufacturing-two industries traditionally thought to be relatively hazardous.

 

Workplace Fatality and Injury Statistics

Statistics compiled by the Bureau of Labor Statistics compiles information about workplace fatalities and non-fatal injuries in the U.S. In 1970, an estimated 14,000 workers were killed on the job-by 2010, the workforce had doubled, but workplace deaths were down to about 4,500. Between 1913 and 2013, workplace fatalities dropped by approximately 80%. In 2014, 4,679 people died on the job.

 

Management Systems

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In the United States, President Richard Nixon signed the Occupational Safety and Health Act into law on December 29, 1970. The act created the three agencies that administer it. They include the Occupational Safety and Health Administration, National Institute for Occupational Safety and Health, and the Occupational Safety and Health Review Commission. The act authorizes the Occupational Safety and Health Administration (OSHA) to regulate private employers in the 50 States, District of Columbia, and territories.

The Act establishing it includes a general duty clause; requiring an Employer to comply with the Act and Regulations derived from it, and to provide Employees with “employment and a place of employment which are free from recognized hazards that are causing or are likely to cause death of serious harm to his Employees.”

OSHA was established in 1971 under the Department of Labor. It has   headquarters in Washington, DC and ten regional offices, further broken down into districts, each organized into tree section; Compliance, Training, and Assistance.

It’s stated mission is: to assure safe and healthful working conditions for working men and women by setting and enforcing standards and providing training, outreach, education, and assistance.

 

LONG Building Technologies

Some of the tasks undertaken by LONG’s Safety Committee include:

  • Develop processes, procedures, criteria, requirements, and methods to attain the best possible management of the hazards and exposures that cause injury to people, and damage property, or the environment.
  • Apply good business practices and economic principles for the efficient use of resources to add to the importance of the safety processes.
  • Promote other members of the company to contribute by exchanging ideas and other different approaches to make sure that everyone in the corporation possess Occupational Health and Safety knowledge and have functional roles in the development and execution of safety procedures.
  • Assess services, outcomes, methods, equipment, workstations, and procedures by using qualitative and quantitative methods to recognize the hazards and measures the related risks.
  • Examine all possibilities, effectiveness, reliability, and expenditure to attain the best results for the company concerned.

 

For this information and more, visit: Occupational Safety and Health

 

Meet Jake Gash – LONG PartsPros Manager

Posted on 03-08-2017

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Picture it…Denver, Colorado, 1994, a young Jake Gash is driving to his first day on the job with a company known as Long & Associates (back in the day).  He arrives at his assigned IBM jobsite, bumpin’ to Eminem’s latest sick rhymes on his Subaru factory-installed stereo…fancy!

Jake got his feet wet with LONG by changing out VAV controllers at IBM.  When he arrived at the jobsite, Jake was paired with one of LONG’s seasoned installers.  To this day, Jake remembers how patient he was while teaching him how to perform the work.  After his initial training, Jake received a pat on the back, a 12-foot ladder, 2 wooden barricades and a bucket full of tools…off to work he went!

After 2 months of changing out over 100 controllers, Jake became the materials handler for LONG’s temperature control jobs.  He was also known to double as LONG’s delivery truck driver when needed.  Little did he know at the time, this position was preparing him for a future in parts support for our customers for many years to come.  Jake gained a solid knowledgebase for controls parts as he coordinated and managed job stock.

Jake began learning about controls at a time when controls meant pneumatic systems.  His growing knowledge would prove to be extremely beneficial in the future, as systems would migrate to DDC.  Jake’s understanding of this abandoned technology enables him to support our customers’ needs with older systems.  This is where the real story begins.

Jake hard at work

Within a year and a half, he was training to take over the inside parts support position.  While Jake had a good grasp on controls parts, he realized he needed more training on HVAC parts.  Jake expanded his HVAC parts knowledge by learning from customers, factories and our equipment staff.  He quickly became the “go to guy” for parts…the more obscure…the better!  Jake likes a challenge.  It is not unusual to hear a story about how he was able to help a customer figure out what part was needed simply from a picture.

Over the past 23 years, Jake and parts have become synonymous.  Jake believes in working hard, giving 110% every day, teamwork and supporting our customers in every way he can.  He lives by this philosophy and comes to work each and every day with this mindset.  Jake truly cares about his team and our customers.  This is what makes Jake standout amongst others in the parts community!


 Author: Valarie Daniels, Colorado Equipment Sales Office Manager and E-Commerce

Valarie_DanielsValarie manages the administrative support for LONG’s equipment sales group in Colorado as well as manages the development and implementation of LONG’s e-commerce site supporting our OEM and aftermarket parts sales efforts. She loves going to the movies and concerts, walking her dogs and especially enjoys game nights with family.

 


Meet Our HR Coordinator, Jim Van Dyke

Posted on 03-06-2017

Jim Van Dyke PictureIn July, 2016 Jim Van Dyke joined LONG at the corporate headquarters in Littleton, Colorado, assuming the role of HR Coordinator. Jim was familiar with LONG due to his previous position, which drew him to apply for this role, and lucky us! His duties include new hire orientations, benefit administration and LONGboarding – LONG’s onboarding program that encompasses orientation, mentorship and the integration of new employees into LONG’s culture.  Jim hit the ground running and is the perfect “friendly face” for LONG’s new hires and current employees alike, bringing his knowledge, good nature and a great sense of humor to the workplace!

Jim describes LONG as, “one big family”, and has been impressed with how much LONG cares for their employees, appreciates, and recognizes all they do.  Jim is proud of LONG’s community outreach, whether it be employees volunteering time to the Denver Rescue Mission or the annual donations LONG makes through programs and events, including LONG’s Endowment Committee and the 5k for Little Hearts benefitting Children’s Hospital, Colorado.

On a personal note, Jim is originally from St. Peters, MO.  He comes from a family of hard workers, including his mom who is a retired Administrative Office Systems teacher, Dad, a retired carpenter and older sister, a surgery technician at a specialist veterinary clinic.  His entire family, including his 13-year old niece who is an avid soccer player, live in St. Louis, MO.  He likes to read, play video games on occasion and is a BIG sports fan!  If the St. Louis Blues and Cardinals are TV, you’ll know just where to find him.  He also enjoys the great outdoors and is a fisherman and camper.  Colorado seems like the perfect place for Jim to have landed and we are proud to have him on the LONG team!


 Author: Alison Firkins, Office Manager

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Alison is the Office Manager at LONG’s corporate headquarters in Littleton, CO.  She loves attending the school football games where she can cheer her son on who performs with the marching band and enjoys all family time, especially if it includes a card game!


Happy National Salesperson Day!

Posted on 03-03-2017

What is National Salesperson Day you ask? Well, this day honors the value and dedication of sales personnel, as well as the hard work that they perform. It was founded in March of 2000 by the president of Best@Selling, Maura Schrier-Fleming. It is to be celebrated on the 1st Friday in March each year. We have a deep appreciation for all of our exemplary sales staff. Today, we want to celebrate by introducing our very own LONG PartsPros outside salesman, Brett Hahn.

Brett HahnAlthough Brett is a smart and seasoned man in the HVAC industry, he did not start his career there. He got his start in the kitchen cabinet industry and stayed there for 21 years! While playing a round of golf in 2005, he met a Trane employee to whom he expressed that he had been looking to do something different in sales. That is when they mentioned an opening in the Parts Division. Even though Brett did not have any experience with HVAC at the time, he got the job and happily worked there for several years. After working for Trane, he worked for MTech for as a service sales representative and will celebrate his 2-year anniversary at LONG on June 1st of this year. To date, Brett’s been in the industry now for over a decade!

Brett keeps busy supporting the hundreds of customers who buy from LONG PartsPros. When he’s not looking for new ways to best assist LONG customers, you will most likely see him performing job walks, presenting estimates on equipment and delivering parts to customers. When it comes to supporting our customers, he says “I really strive to highlight the customer service aspect of LONG, from delivering parts, to sourcing just about anything HVAC related for our clients. That is what separates us from our competition. With the great team we have in parts, it makes it very easy to illustrate the value LONG PartsPros has to offer.”

When asking Brett’s fellow LONG PartsPros what they would most like to recognize Brett for, Jake Gash – head of the LONG PartsPros, expressed “Brett is an excellent viable option for customers who need someone to come to the job site, when they can’t come to us”. Further illustrating how Brett goes above and beyond for our internal team and our external customers.

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When off the clock Brett is an avid golfer, rides his motorcycle and crews on Top Alcohol Dragster, where he attends at least 10 races a year on the NHRA Lucas Oil Regional Drag Racing Series. He is also in the process of checking off “learn to play the piano” from his bucket list.

Brett originally wanted to be an airline pilot, by trying to get into the Marine Corps out of high school but failed his hearing test and couldn’t go any further. He said instead, “I live the airline life through my wife, who is a Flight Service Manager for United Airlines.”
Today is not only National Salesperson Day but also Brett’s birthday! What better way to celebrate both occasions than acknowledging such a great salesperson here at LONG. We thank you, Brett, for being such a great team member, we appreciate all you do, and HAPPY BIRTHDAY!

Happy National Salesperson day to all LONG sales representative and our relationships across the industry. Go LONG!


 Author: Meghan Nelson, Administrative Assistant II

IMG_3889Meghan is an Administrative Assistant II at LONG’s corporate headquarters in Littleton, CO. She loves to play ice hockey on the weekends and hike the Rocky Mountains with her Labrador, Easton.

 

 


Freeze Stats – The Forgotten Hero of the HVAC World

Posted on 02-15-2017

Are freeze stats one of the unsung heroes of our industry?

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These valuable devices are the protectors of our heat exchangers.  We count on them each and every day to defend our coils against the villainous ice that threatens to form if the conditions are unfavorable.  The freeze stat’s mission is to keep the coils protected from sub 32-degree air.  If the freeze stat senses the air temperature drops below a set point, it jumps into action by shutting down the fans and closing the outside air dampers.

When freeze stats perform their jobs properly, they stand between us and the possibility of ice building up which can cause a break or failure in the coil.  Not only does this affect the building occupants’ comfort level, but it can also result in irreversible damage to other expensive components.  Additionally, when the devious ice thaws, the water creeps out of the failure area…causing water damage or worse…flooding…DUN…DUN…DUN!

Freeze stats are a low cost, extremely reliable guardian that can save you frustration and money.  The LONG PartsPros understand the important role freeze stats play in your day to day battle to keep your building running smoothly.  Please reach out to our PartsPros for your freeze stats needs.  They can help you restore the peace.


 Author: Valarie Daniels, Colorado Equipment Sales Office Manager and E-Commerce

Valarie_DanielsValarie manages the administrative support for LONG’s equipment sales group in Colorado as well as manages the development and implementation of LONG’s e-commerce site supporting our OEM and aftermarket parts sales efforts. She loves going to the movies and concerts, walking her dogs and especially enjoys game nights with family.

 


A Shift in the LONG Family

Posted on 02-11-2017

With a full heart, LONG Building Technologies announces the retirement of our Vice President of Utah, Doug Wilkinson. Doug is a long time member of the team and is known for being a supportive mentor and friend by all who have worked with him. When asked what he is most looking forward to in this next phase of life, Doug says he’s looking to spend more time with his wife, Annette, and his grandchildren. We wish Doug much happiness as he enters retirement.

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(Doug Wilkinson – fourth from the left)

As one of his last great contributions to the team, Doug has helped bring in industry veteran and LONG time friend to the company, Paul Christiansen, as the new General Manager of Utah.

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New General Manager of LONG Utah, Paul Christiansen

Growing up, Paul lived in Oregon as well as traveled overseas while in the Army. After the army, Paul attended the University of New Mexico where he later earned his master’s in International Management.

Paul spent the last 21 years working for an array of industry leading companies. Many of us in the industry remember him as Vice President of Krueger for seven years. Before joining LONG this January, Paul was the Vice President and General Manager for the Johnson Controls Fan Products Group, a $120 million business, including Lau and PennBarry. Being a friendly and familiar face to Team LONG, along with his longevity in the industry, Paul is the ideal person to continue Doug’s legacy of success and take the LONG Utah branch to new heights. Welcome, Paul!

 


 Author: Meghan Nelson, Administrative Assistant II

IMG_3889Meghan is an Administrative Assistant II at LONG’s corporate headquarters in Littleton, CO. She loves to play ice hockey on the weekends and hike the Rocky Mountains with her Labrador, Easton.

 

 


Employee Spotlight: Introducing Samantha Gott

Posted on 02-10-2017

Sam_Gott_1Samantha Gott’s career began at LONG began in 2004 as a temporary employee in LONG’s Salt Lake City office, just as her youngest child was starting school.  As time went on, it seemed her kids started needing her a little bit less, and LONG started needing her more. Soon, her temporary position became a long-time career as a Project Manager!

Samantha’s position is extremely high-paced. Not only does she fulfill her role as a PM, but she also has her hands in several pots at any given time.  Her role as a Project Manager entails bids, takeoffs, submittals, pricing, ordering and working with customers, manufacturers, and staff.  You will also see Sam involved is several extracurricular activities, such as organizing an office activity, volunteer event or party for the Salt Lake City office.  One of Samantha’s favorite duties is her fulfillment of any creative request whether it be creating a poster, invite or filling backpacks for the homeless.

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Sam is always learning something new at LONG, which she greatly enjoys.  She also enjoys the fact that each person she works with has their own “special super power” that she can plug into whenever the need arises.  She would describe LONG’s culture as ever changing, fun and positive and is intrigued with the LONGevity of many LONG employees such as herself.  Sam’s biggest inspirations have been her “senior” teammates.  She began her career at LONG working with Lyn Felton and Doug Butterwick, two very inspirational individuals.  Both taught her the “old school” way and they invested part of themselves in her when they showed her the ropes.

Sam has been married for 27 years to “some crazy guy” she met in high school.  Together they have two sons.  Ryan, 24, lives locally in Utah and is an Operations Manager at Thumbtack.  Bryce, 19, is a PFC in the USMC and is currently stationed in San Diego, CA.
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You will find Samantha in search of water and sand during her free time!  She loves to paddle on her board, snorkel or just walking along the shore as far as it will take her.  Rain or shine, the beach is always caller her name.  The best life and career advice she has ever received?  Focus on the solution first and worry about fault later and if you do not have something nice to say, don’t say anything at all.  Both apply in any situation.


 Author: Alison Firkins, Office Manager

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Alison is the Office Manager at LONG’s corporate headquarters in Littleton, CO.  She loves attending the school football games where she can cheer her son on who performs with the marching band and enjoys all family time, especially if it includes a card game!

 


Second Annual LONG 5k for Little Hearts – Results

Posted on 02-02-2017

On October 8, 2016, LONG proudly held their second annual LONG 5k for Little Hearts at the Mary Carter Greenway in Littleton, CO.  This annual event, started in 2015 by the LONG Wellness Committee, is a fun run/walk benefiting Children’s Hospital, Colorado.  The incredible Pediatric care provided by Children’s has directly touched several LONG team members and their families and LONG is honored to advocate for this worthy organization. 

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This year the LONG 5k Committee was formed, including 11 team members of LONG who volunteered their time to the 5k mission.  The goal was set and the Com
mittee hit the ground running, focusing, at first, on several fundraising events prior to the main 5k event, all of which were planned to attain our goal for Children’s Hospital, Colorado.

First, the hugely successful bake sale.  LONG employees proved they indeed loved their baked goods on bake sale day, that is for sure!  They also displayed their fantastic baking skills, as several contributed items to sell.  At the end of the day, over $700 was raised during this event, and lots of stomachs were full.

Next, the nacho/taco feast in the Littleton office.

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Once again, several LONG team members were invited to probably one of the better nacho bars I’ve been to.  For their donation of $5 they got a great meal and lots of camaraderie.  This event raised over $350 and once again, stomachs were full.

Then, on to the silent auction, another great success!  The 5k Committee solicited items from several surrounding businesses including the YMCA, Unser Karting, Costco and the Denver Broncos to name just a few.  LONG employees also donated several items such as a vacation home in Granby, Colorado, jewelry, a wine box and a fishing rod, again, just to name a few.  The auction raised over $2,600.

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At last, the big day.  Race day.  134 participants arrived bright and early by 7:30 a.m., on what turned out to be a very chilly morning, to participate.  The competition was tough this year to earn the first, second and third place spots!  Gold, silver and bronze medals were awarded to men, women and children in three different age categories.  Special thanks were given to the corporate sponsors of the event, Vykon, Krueger, Morgan Stanley, Duravent Security, Windy City Wire, Ruskin, Kimmer Transmission & Gear, Ajilon and Interactive Health, as well as several individuals who donated $100 for the cause.

And finally, the awards for costume contest and LONG team participation were given. 20161011_140248 This was the inaugural year of the perpetual team trophy and team Blood, Sweat and Beers ran away with it, having 100% of the Colorado Building Environments business unit either sign up to race or donate to be on their team.  Several

folks stuck around for the after party enjoying refreshments, mingling and enjoying a session of body cryotherapy provided by 5280 Cryo, who had an RV on site.

Thanks to the generosity, hard work and participation of so many, LONG was able to raise over $21,000 for Children’s Hospital, Colorado.  Phenomenal and what an honor to work with so many individuals to make that happen.

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Joined by our Senior Vice President, Jeff Long, and Director of HR, Amy Smith, nothing brought me greater joy than to help hand off the ‘big check’ to Children’s Hospital Colorado last month. I can’t wait to see what the 3rd Annual 5k for Little Hearts brings.

 


 Author: Alison Firkins, Office Manager

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Alison is the Office Manager at LONG’s corporate headquarters in Littleton, CO.  She loves attending the school football games where she can cheer her son on who performs with the marching band and enjoys all family time, especially if it includes a card game!

 


LONG is Committed to “Openness”

Posted on 01-25-2017

LONG has always been wholly dedicated to investing in the forward momentum of our industry. In the 1990’s we adopted the Niagara framework, becoming the second Tridium Systems Integrator in the world. We’ve always recognized the immense value that open protocol products bring to our customers.

Checkout the video below to find out the advantage of being truly ‘open’.

 

LONG Joins the Social Media Revolution

Posted on 01-17-2017

2017 is poised to be an exciting year for LONG. Every year we strive to be better than the last – assessing our strengths and weaknesses, looking for innovative ways to provide even better customer service, and working with industry leaders to stay ahead of the technology curve.

This year, one of our focuses is to get back to basics and really focus in on what we do best – serve our customers. One of the ways we’re doing that is by developing a brand new, user-friendly website and opening up conversations with our customer base across multiple social platforms. If there’s one thing we love to do, it’s provide value to our customers. Our in-house experts have banded together to create a stellar content team to deliver new insights every week. From industry news, to company updates, to sharing the tactics behind some of our best successes as a business – we’re excited to share our view with the world.

While our website redevelopment project is still a few months in the making, you can start to connect with us on major social networks like Twitter, Facebook, LinkedIn, Instagram and YouTube, right now! Just look for @LONGBldgTech on any platform. This is a great way to engage, ask questions, provide feedback and share your personal experience with your favorite LONG team member. And each week, we’ll push new updates out to these channels too!

We have lot of other great, customer-centric developments under way, and are always looking for feedback on what we’re doing well and where we can improve. We look forward to connecting with everyone this year and beyond!

Join our conversation:

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“I just wanted to drop you a line regarding the work and efforts of your control division regarding the Mitchell High School project this summer in Colorado Springs. As you may or may not know this was an extremely difficult project with an almost impossible schedule of 3 months. I would like to thank Bob Cleaver, Dave Gardiner, Mark Vils along with Greg Custer and your field technician Phil in addition to your field crew for a very fine job under extremely difficult conditions...

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In this day and age of our fast paced society it is hard allocating time for anything. Customer service is about as rare as polar bears in Florida. On that note I would like to make you aware that it has been a pleasure working with your staff on our continuing upgrade and maintenance of our DDC system here at the (Denver) Zoo. We have an extensive animal collection, whose health and well-being rely on certain climates special to their needs, so we have to be sure to take all necessary...

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